gogobet Privacy Policy — Our Commitment to Protecting Your Data

1Introduction & Scope

Gogobet is one of Bangladesh's most trusted online gaming platforms. We place the highest priority on protecting our players' personal data. This Privacy Policy applies to the gogobet website, mobile app, and all related services.

By creating an account or using our services, you are deemed to have agreed to this Privacy Policy. We are committed to upholding international data protection standards — particularly GDPR guidelines. Your data is never sold to any third party.

If you disagree with any part of this policy, please refrain from using gogobet services and contact our support team.

2What Data We Collect

Gogobet collects the following types of information from you for various purposes. We only collect what is necessary and avoid gathering data beyond what is needed.

3Purpose of Data Use

Gogobet uses your personal data only for specific, legitimate purposes. We never use your information without your consent. The full list of purposes is outlined below:

• Account Management: To create, verify, and manage your gogobet account.
• Transaction Processing: For processing deposits, withdrawals, and bonus payments.
• Customer Service: To resolve your issues and respond to your inquiries.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal Obligations: To meet regulatory compliance requirements.
• Service Improvement: To improve the quality and experience of the gogobet platform.
• Promotional Communications: To inform you about offers and bonuses, only with your consent.

4Cookie Policy

Gogobet uses cookies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device. gogobet uses three types of cookies:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Used to understand how the platform is used and to improve our services.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain gogobet features.

5Data Sharing & Disclosure

Gogobet does not sell your personal data to any third party. However, there are specific circumstances in which we may share information, as detailed below:

• Payment Providers: Only the data necessary to process transactions with Mobile Banking, Nagad, Rocket, and similar providers.
• Game Providers: Anonymous or limited data used to manage gameplay.
• Legal Authorities: To comply with court orders or legal obligations.
• Fraud Prevention Agencies: With industry-standard security agencies to prevent fraudulent activity.
• Company Restructuring: To the new entity in the event of a merger or acquisition.

6Data Retention Period

Gogobet does not retain your data longer than necessary. Retention periods vary by data type, in accordance with legal obligations and legitimate business requirements.

• Account Information: For the duration of account activity and up to 5 years after account closure.
• Transaction Records: Up to 7 years for legal purposes.
• Communication History: 2 years after support is closed.
• Cookies Data: Upon session end or a maximum of 1 year.
• KYC Documents: Up to 5 years after verification.

Once the retention period expires, your data is securely deleted or anonymized. To request data deletion, please contact our support team.

7Your Data Rights

You have full control over your personal data on gogobet. Under international data protection law, you have the following rights:

8Security Measures

Gogobet uses industry-leading security technology to protect your data. Our security measures include:

• 256-bit SSL Encryption: All data transfers are secured with the highest standard of encryption.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of login security.
• Automated Fraud Detection: Real-time detection of unusual activity.
• Secure Data Centers: Your data is stored on secure servers with backups.
• Regular Security Audits: Regular security reviews conducted by third-party experts.
• Staff Training: All gogobet staff undergo rigorous data protection training.

9Minor Protection Policy

Gogobet strictly prohibits providing services to anyone under 18. We do not knowingly collect personal data from minors.

If we become aware that a minor is using our platform, their account will be immediately closed and all collected data will be deleted.

If a parent or guardian believes their child is using gogobet, please contact our support team immediately. We will address the matter with the highest priority.

10Privacy Policy Updates

Gogobet may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

You will be notified of changes via:

• By sending a notification to your registered email address.
• Gogobet posts a notice on the main page of the platform.
• Via push notifications on the mobile app.

Continuing to use gogobet after any changes take effect will be considered your acceptance of the updated Privacy Policy. Please read any change notifications carefully when you receive them.

11Contact & Complaints

If you have any questions, concerns, or complaints regarding gogobet's Privacy Policy, please contact our data protection team. We are always here to help.

We typically provide an initial response within 72 hours of contact and a full resolution within 30 days. Complex cases may take longer, but we will keep you updated throughout.